General Terms and Conditions

All prices in the online shop are stated in Swedish kronor (SEK) and include VAT.
In the event of a price change, the price applicable at the time of order shall prevail.
Payment may be made by debit or credit card.

Upon placing an order, you will receive an automatic order confirmation by email to the address provided at checkout.
The order number stated in the confirmation must always be quoted in any correspondence with Liljevalchs relating to your purchase.

Goods will be delivered to the designated collection point associated with the address provided at the time of ordering. Standard delivery is estimated at 5–7 working days. Please note that delivery times may be extended during public holidays and seasonal periods.
Delivery is carried out in partnership with PostNord. Liljevalchs is not liable for delays attributable to the carrier.
Should an item be out of stock or discontinued, Liljevalchs reserves the right to cancel the order. You will be notified of such cancellations and current stock status by email.

If a parcel is not collected, Liljevalchs reserves the right to charge a minimum fee of SEK 350 to cover additional shipping and handling costs.
Such fees will be invoiced and must be settled within 14 days of the invoice date.

If you wish to amend your order, please notify us by email as soon as possible. Where the order has not yet been dispatched, we will endeavour to accommodate your request.
You may cancel your order at any time prior to dispatch. To cancel, please contact us immediately by email.

You have a statutory right to withdraw from your purchase, return or exchange goods within 14 days from receipt of your order. You may use the Liljevalchs Withdrawal Form for this purpose.
The cost of return shipping rests with the customer.
Please note that the right to withdraw, return or exchange does not apply to items purchased in our clearance or sale category.
Prior to returning any goods, you must contact us at butiken@liljevalchs.se . We will provide you with a return label to be used when sending items back.
Returned items must be in their original condition and packaging.
Refunds will be processed within 14 calendar days of Liljevalchs receiving the returned goods.
Returns and exchanges can also be made in-store. See section 13 for address details.

Liljevalchs complies with the Swedish Consumer Agency’s guidelines on complaints. Claims may only be made in respect of original faults and do not extend to damage caused by normal wear and tear or misuse.
Please contact us at butiken@liljevalchs.se before returning any goods. Where possible, please provide photographs or video evidence of the defect to assist us in processing your claim.
For claims relating to transport damage, we also require images of both the damaged goods and the packaging. Once approved, Liljevalchs will replace the goods at no extra cost.
Complaints may also be made in-store.
Refunds in respect of valid complaints will be processed within 14 calendar days of Liljevalchs receiving the returned goods.
See section 13 for contact and return address details.

All images and illustrations featured in the Liljevalchs online shop are protected by copyright and may not be reproduced without prior written consent.
This website uses cookies but does not store personal data. Cookies are small text files placed on your computer to enhance your browsing experience. Disabling cookies may result in the online shop not functioning properly and may prevent you from placing orders.

To make a purchase in the Liljevalchs online shop you must be at least 18 years of age, or otherwise have parental consent. Orders placed in another person’s name without authorisation, or otherwise resulting in financial or other damage to Liljevalchs, will be reported to the police.
While we aim to provide accurate and informative descriptions and images of our products, we reserve the right to correct typographical errors, inaccuracies in information, and specification errors across all our products and services. Product images should be considered illustrative only, and we cannot guarantee that they precisely reflect the actual appearance of items.

Liljevalchs collects and processes personal data such as name, email address, postal address and telephone number solely for the purpose of fulfilling your order (e.g. delivery and complaint handling). Without this information, we may not be able to complete your purchase.
Personal data is processed by the Stockholm Culture Administration (Kulturförvaltningen) in accordance with applicable legislation. Data controller: Stockholms Kulturförvaltning, Organisation No. 212000-0142, Box 8100, 163 08 Spånga.
Liljevalchs processes your data in accordance with the EU General Data Protection Regulation (GDPR). We seek to minimise the collection of personal data.
You have the right at any time to request access to, correction of, or deletion of your personal data. Queries should be directed to Kulturförvaltningen’s Data Protection Officer at: dataskyddsombud.kultur@stockholm.se
For further details, please see the City of Stockholm’s Privacy Policy: https://start.stockholm/om-webbplatsen/personuppgifter-och-dataskydd/
You also have the right to lodge a complaint with the supervisory authority, the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten or IMY), if you believe your personal data has been processed unlawfully.

In the event of a dispute, you may refer your complaint to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden or ARN).

Visiting address: Djurgårdsvägen 60, Stockholm

Telephone: +46 (0)8-508 31 330

Return postal address: Liljevalchs, Box 278 06, 115 93 Stockholm